Information and Communication Technology

Australia boasts a thriving IT industry that offers numerous opportunities for IT professionals. With a focus on innovation and technology-driven solutions, Australia is a hub for cutting-edge research and development. The Australian tech sector has grown by 80% in the past five years and is on track to offer more than a million jobs by 2030, making a career in information technology an exciting pathway.

Information and Communication Technology forms a part of most other global industries, from engineering to education, science to social services, architecture to agriculture, medicine to media and more. You could find work in almost any industry you choose and could have the opportunity to work anywhere in the world.

Industry Snapshot

In total, there are approximately 260,000 people currently employed as ICT professionals in Australia. This number is forecasted to grow to over 470,000 by 2026.

Future Growth Jobs and Skills Australia’s 5 year employment projections estimate the future employment level and amount of projected employment change.

Very strong

Weekly Pay


Unemployment Rate


Duties and Responsibilities

Depending on the role and industry you are employed in, some of the tasks you may be required to perform include:

  • Determining software and hardware requirements to provide solutions to problems.
  • Responding to inquiries about software and hardware problems.
  • Adapting existing programs to meet users' requirements.
  • Installing and downloading appropriate software
  • Ensuring efficient use of applications and equipment
  • Implementing computer networks
  • Designing and maintaining web sites
  • Repairing and replacing peripheral equipment such as terminals, printers, and modems
  • Analysing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
  • Researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
  • Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems
  • Providing specialist skills in supporting and troubleshooting network problems and emergencies
  • Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations
  • Providing network programming in support of specific business needs and requirements
  • Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions
  • Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance.

Did you know?

Google Maps, Wi-Fi, the black box flight recorder and the cochlear implant were all innovations started in Australia!

Is the ICT Industry right for you?

The ICT industry changes rapidly, and it is important to stay up to date with these changes. If you are a person who enjoys fast paced working environments and are not intimidated by technology changes, then ICT might be the perfect industry for you! ICT is an integral part to almost all businesses, so be prepared to be one of the most sort after person in your workplace!

Skills required to work in the ICT industry

Ability to multi-task and handle multiple support requests.

Communication and troubleshooting technical issues with clients

Thorough knowledge of computer systems, networks, and equipment.

Commitment to learning new technologies and IT strategies.

Careers Pathways in ICT

Computer code on a screen

Certificate III in Information Technology

  • IT Technician
  • Customer Service Representative (ICT)
  • Client Support Officer (ICT)
  • User Support Specialist
  • Help Desk Officer

Certificate IV in Information Technology

  • IT Support Officer
  • Systems Administrator
  • IT Support Technician
  • IT Technician
  • Service Desk Analyst
Two people working at a desktop computer with computer code on the screen

Certificate IV in Information Technology (Web Development)

  • web applications developer
  • UX & UI designer
  • assistant website designer
  • assistant website developer
  • assistant web marketing analyst
  • assistant digital media developer
  • digital media designer/developer

Diploma of Information Technology

  • Information Technology (Networking)
  • Website and Database Development
  • Network Engineer
  • Network Manager
  • Computer Network Professionals

How to get into the industry

TasTAFE have several courses designed to launch you into a career in the ICT industry.

All courses are not entry level, so if you have any difficulties with digital literacy, we recommend you looking into a Foundation course to help you to become more successful in your future studies. Information on Foundation courses can be found here.

If you are not certain which course you should be applying for, please contact TasTAFE for assistance.

Computer code on a screen

ICT30120 - Certificate III in Information Technology

Start your journey to becoming a technology expert with this nationally recognised qualification.

Develop your technical skills in computer networking, server operations, security, programming, web development and hardware/software support.

You will develop industry-essential and transferable skills such as critical thinking, problem-solving and presentation skills. Plus, you'll gain customer service skills to support a range of technologies, processes, policies, and clients.

ICT40120 - Certificate IV in Information Technology

The Certificate IV in Information Technology is designed to expand and build upon the skills you learned in the Certificate III in Information Technology. The course provides the skills and knowledge for you to become competent in a wide range of technologies, learning from IT specialists with many years of experience in the IT industry.

Two people working at a desktop computer with computer code on the screen

ICT40120 - Certificate IV in Information Technology (Web Development)

Gain the skills you need to launch your career as a web developer. Strengthen your IT expertise, gain a broad range of skills to design and build websites, and set yourself up for success in a growing industry.

ICT50220 - Diploma of Information Technology

Enhance your career in Information Technology (Advanced Networking) and gain the skills you need to manage complex ICT networks.

The Diploma of Information Technology (Advanced Networking) qualification is designed to give you the skills to build, troubleshoot, and administer complex network and server environments. The qualification equips you to work independently or working within (and even leading) a team of others. You will learn from IT professionals with a wealth of industry knowledge and experience, working with modern systems that mirror those used in the workplace.