Community Services

CHC32015 Certificate III in Community Services

CHC32015 Certificate III in Community Services is part of the Community Services Training Package.  It applies to community work delivered through a broad range of services which provide support to individuals and groups.  This level is appropriate for support workers, case workers and client contact officers who may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.  Generally these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.

At this level support workers and case-workers may provide day to day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.  Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

Specialist areas at Certificate III include an orientation to working with individuals with special needs such as mental health issues, domestic violence, disability and child protection.

Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services.

If you have completed a Certificate II course such as a link and learn , taster course or similar, or feel you would like to work with people and support groups then this course might be for you.

This qualification would suit:

  • People who have completed CHC22015 Certificate II in Community Services or another vocational course.
  • People who may volunteer for a community services organisation.
  • People who are employed in a community service occupation who do not have a qualification or who are employed under the Australian Apprenticeship scheme
  • People who are aiming to progress from Certificate III to Certificate IV and a Diploma level qualification.
  • People who are wanting to start a career in a community service occupation.

Career Opportunities

After completing the CHC32015 Certificate III in Community Services, you may be able to continue on to complete one or more specialist Certificate IV programs or a Diploma level qualification.

(You may also undertake specialist short course units relevant to your learning program, for example, Basic Counselling or Suicide and Self Harm Prevention. These units can be counted as the elective units for Diploma qualifications).

Completion of this course can lead to employment in the disability and/or community sector, for example:

  • as a disability support worker,
  • personal care worker or
  • residential assistant.

Students who complete this course may also go on to gain a qualification in youth work, alcohol and other drugs, mental health (non-clinical) social work.

Occupational names may include:

  • Client contact
  • Support Worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)
  • Assistant Community Workers (focusing on community health primarily in an Indigenous community)
  • Youth Housing Support Worker
  • Neighbourhood Centre Worker
  • Intake and Referral Worker (Aboriginal)
  • Youth Case Worker (community health service setting – non residential)
  • Indigenous Youth Worker
  • Recreational Activities Officer (weekend)
  • Youth Worker
  • Juvenile Justice Officer
  • Community Care Worker
  • Juvenile Justice Officer (community)
  • Juvenile Justice Court Officer
  • Residential Support Worker
  • Aboriginal or Torres Strait Islander Community Development Worker
  • Tenants working in a range of areas

Dates and Times

Applicants will participate in a process to determine their suitability for studying at this level. The process includes activities that identify literacy, numeracy and interpersonal communication skills.

Clarence Campus

  • Next Intake:  February 2019 – Campus Based

Information Session: 

  • Wednesday, 28 November 2018 – 11am to 12.30pm
  • Venue:  Room D1.04, D Block, Clarence Campus, 4a Bounty Street, Warrane
  • RSVP by 26 November 2018
  • Contact us on 1300 655 307 to register your interest in the Information Session

Application Session: 

  • Friday, 30 November 2018 – 10am to 12pm
  • Venue:  Room H1.18/19, H Block, Clarence Campus, 4a Bounty Street, Warrane
  • You MUST attend the Information Session to be eligible for the Application Session


Alanvale Campus

  • Next Intake:  February 2019
  • Information Sessions:  Wednesday, 28 November 2018 – 10am OR 2pm OR 6pm
    • Venue:  C Block, Alanvale Campus, Alanvale Road, Newnham
  • Contact us on 1300 655 307 to express your interest.
  • The Team will contact you with further information.


Devonport and Burnie Campus

  • Next Intake:  February 2019
  • Information Sessions:   Wednesday, 28 November 2018 – 10am OR 2pm OR 6pm
    • Burnie Venue:  Room C3.16, C Block, Burnie Campus, Mooreville Road, Burnie,  OR
    • Devonport Venue:  Room A2.29, A Block, Devonport Campus, 20 Valley Road, Devonport
  • Please allow approximately 1/2 hour to hear about the course.  You will have an opportunity to ask any questions at the session.  You will then be invited back in January to sit the suitability assessment.
  • Contact us on 1300 655 307 to register your interest.

Flexible Delivery (mixed mode)
Managed by Burnie Campus

  • Next Intake: February 2019
  • Contact us on 1300 655 307 to register your interest

To be eligible for the flexible delivery course you need to:

  • reside on the North West Coast
  • be working in one field and wish to study in another
  • live in an isolated area (difficult to get to campus)
  • have a disability (difficult to get to campus)
  • are in a caring role

Learning Options

Delivery includes a number of different training methods to ensure that individual learning styles, needs and preferences are being catered for. In many instances units are clustered and holistic assessment is used to reflect the grouping of competencies as they would be demonstrated in an actual workplace.

Delivery methods may include:

  • face to face workshops
  • practical sessions
  • projects and simulation
  • reading, writing and research activities
  • workplace learning

Assessment Process

A combination of assessment methods is used and comprises of both off the job and on the job components. In many instances units are clustered and holistic assessment is used to reflect the grouping of competencies as they would be demonstrated in an actual workplace.

Assessment activities may include:

  • question/answer tasks (written and/or oral)
  • practical tasks and work samples
  • simulation and/or project work
  • written tasks and/or research assignments
  • demonstration
  • testimonials and/or feedback from workplace observer and supervisor and/or oral questioning


For further details please refer to

Resources and Equipment

Students are required to contribute towards the cost of the following items:

  • Working with Vulnerable People Card
  • Resources for project work / practical work
  • Students are also encouraged to purchase:
  • appropriate clothing to wear on work placement, including non-slip shoes and sun safe clothing
  • recommended text books and learning guides, where applicable

Fees and Payments

For further details please refer to

Are there any ‘Other Fees’?

Yes – $100
This may include Polo Top, USB, First Aid and specialised workshops/guest speakers


Certificate III level students are expected to:


  • Read, interpret and complete workplace documents, client records, client assessment forms and information related to workplace policies and procedures


  • Broad knowledge at an introductory level and underpinning knowledge required for performance in a work role including specialised work knowledge


  • Able to provide oral information, check for meaning showing awareness of the feelings and needs of others, including collaboration with others as part of a group or a team to achieve goals
  • Courteous and respectful to clients, staff, colleagues with professional service approach to work, adapting to meet the needs of different cultures in the workplace
  • Establishes a rapport with people
  • Communicate ideas
  • Plan and negotiate work with others in a group
  • Approach conflict/solve problems in a constructive manner
  • Communicate effectively with clients and co-workers
  • Present information verbally

Problem solving

  • Able to solve problems at worker level role without assistance
  • Managing work
  • Able to work within routines, methods and procedures where some discretion and judgement is required in selection of equipment, work organisation, services, actions and achieving outcomes within time constraints
  • Responsibility for the work of others and/or team coordination may be involved
  • Works well in a team and or autonomously as required in work role

Occupational Health & Safety

  • Displays care for health, safety and hygiene in the workplace.
  • Able to anticipate and remedy potential safety and hygiene risks.


  • Competently use a computer for word-processed documents that may also include tables and simple diagrams, and the ability to research using the Internet effectively.
  • Able to use workplace equipment as required
  • Support is available to help students who may have difficulty meeting the above requirements. It is recommended that you have sound basic written and oral communication skills before commencing the program, although some of these skills may be further developed through the learning process.

Qualification Requirements

12 units must be successfully completed for this qualification including 5 core units and 7 elective units.


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