Community Services

CHC32015 Certificate III in Community Services

This qualification is part of the Community Services Training Package. It applies to community work delivered through a broad range of services which provide support to individuals and groups. This level is appropriate for support workers, case workers and client contact officers who may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others. Generally these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.

At this level support workers and case-workers may provide day to day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others. Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

Specialist areas at Certificate III include an orientation to working with individuals with special needs such as mental health issues, domestic violence, disability and child protection.

Workers at this level are required to have an understanding of Indigenous culture and history and to work with local communities in the provision of services.

If you have completed a Certificate II course such as a link and learn, taster course or similar, or feel you would like to work with people and support groups then this course might be for you.

This qualification would suit:

  • People who have completed CHC22015 – Certificate II in Community Services or another vocational course.
  • People who may volunteer for a community services organisation.
  • People who are employed in a community service occupation who do not have a qualification or who are employed under the Australian Apprenticeship scheme
  • People who are aiming to progress from Certificate III to Certificate IV and a Diploma level qualification.
  • People who are wanting to start a career in a community service occupation.

Career Opportunities

This course may lead to the following career opportunities:

  • Disability Support Worker
  • Personal Care Worker
  • Residential Assistant

Location, Dates and Times

Clarence Campus

  • Next Intake: February 2019 – campus based
  • Duration: Mondays, Tuesdays and Thursdays 9am – 3pm

Information Session: 

  • Monday, 21 January 2019, 1pm to 2pm
  • Venue:  Clarence campus, 4a Bounty Street, Warrane
  • Contact us on 1300 655 307 to register your interest in the Information Session

Application Session: 

  • Wednesday 23 January 2019, 1.30pm to 3.30pm
  • Venue:  Clarence campus, 4a Bounty Street, Warrane
  • You MUST attend the Information Session to be eligible for the Application Session

Alanvale Campus

  • Next Intake: 11 February 2019 – 27 September 2019
  • Duration:  3 days per week – Monday, Tuesday and Thursday – 9am -3pm
  • Contact us on 1300 655 307 to express your interest.

Devonport and Burnie Campus

  • Next Intake: 12 February 2019
  • Duration: Monday, Tuesday and Thursdays 9am – 3pm

Information Sessions:

  • Wednesday, 23 January 2019, 10am OR 2pm OR 6pm
    • Burnie Venue:  Room C3.16, C Block, Burnie Campus, Mooreville Road, Burnie,  OR
    • Devonport Venue:  Room A2.29, A Block, Devonport Campus, 20 Valley Road, Devonport
  • Please allow approximately 1/2 hour to hear about the course.  You will have an opportunity to ask any questions at the session.  You will then be invited to stay and sit the application.
  • Contact us on 1300 655 307 to register your interest

Application Sessions:

  • Wednesday, 23 January 2019, 10.30am OR 2.30pm OR 6.30pm
    • Burnie Venue:  Room C3.16, C Block, Burnie Campus, Mooreville Road, Burnie,  OR
    • Devonport Venue:  Room A2.29, A Block, Devonport Campus, 20 Valley Road, Devonport
  • This will take approximately 1/2 hour to 45 minutes to complete.  Please bring Resume, copies of transcripts and a pen.

Flexible Delivery (mixed study modes)
Managed by Burnie Campus

  • Next Intake: February 2019
  • Contact us on 1300 655 307 for further details regarding flexible delivery.

NB: dates and times may be subject to change

Learning Options

This course may be delivered via the following study modes:

  • On campus
  • In the workplace

Assessment Process

Assessments are designed to help you demonstrate your skills and knowledge. They allow us to confirm you can perform to the standard required in the workplace, to meet all of the requirements of the course.

Examples of assessments for this course may include:

  • question/answer tasks (written and/or oral)
  • practical tasks and work samples
  • simulation and/or project work
  • written tasks and/or research assignments
  • demonstration
  • testimonials and/or feedback from workplace observer and supervisor and/or oral questioning

Recognition of Prior Learning

It makes sense that you should be recognised for the things you already know how to do. TasTAFE can assess your skills and knowledge based on your previous education, work history or life experience. This may help you gain your qualification a whole lot faster.

For further details please refer to

Fees and Payments

For fee and payment information relating to TasTAFE qualifications, please refer to

What will I need to bring?

Students will need to provide the following items:

  • Folder
  • Paper
  • Pens
  • USB

Are there any ‘other’ costs?

A TasTAFE polo top may be required for work placements or project work in the community ($45), and a working Vulnerable People registration ($19). A National Police Check is required for persons applying for jobs with Department of Health and Human Services, and other providers where you’ll be working with children or vulnerable people.

For students participating in Mental Health First Aid or Youth Mental Health First Aid, there will be a minimal charge of $30.00 MHFA for the manual and Certificate.

Work Placements, Licensing and Other Requirements

All Community Services Workers must understand their workplace health and safety obligations and safety requirements under the:

  • Work Health and Safety Act 2012, which imposes obligations on people at workplaces to ensure workplace health and safety, and describes what must be done to prevent or control certain hazards which cause injury, illness or death.
  • Codes of Practice, which are designed to give practical advice about ways to manage exposure to risks common to industry.

All practitioners must be able to participate in Risk Assessments, Incident Reports and Hazard Identification.

A course of Hepatitis A & B vaccinations is advisable.

All Community Services Workers must meet the qualification requirements set by industry standards.

A Working with Vulnerable People Card is required for persons engaged by government and funded non-government community service providers.

Essential Requirements

Below are some of the essential requirements for a Community Services Worker. The learner should have the:

  • Ability to speak clearly and concisely (oral expression)
  • Ability to support clients with their decision making processes
  • Ability to model appropriate social behaviour
  • Ability to be aware and understanding of others’ reactions (social perceptiveness)
  • Tolerance for shift work including weekends, early and late starts
  • Ability to give full attention to clients, taking time to understand and ask questions as appropriate (active listening)
  • Ability to interpret and comprehend written sentences in work related documents (reading comprehension)
  • Ability to recall events accurately and report appropriately in oral and written format
  • Ability to maintain control in stressful and conflict situations
  • Ability to view situations objectively and without bias.

Desirable Skills and Attributes

The following skills and attributes will be useful to students studying this course:

  • Good interpersonal and communication skills
  • Emotional maturity
  • A non-judgmental attitude
  • Initiative and leadership qualities
  • Ability to work independently or as part of a team
  • A sense of responsibility
  • Commitment to social justice.


Community and Children’s Services use an information and suitability processes which aims to ensure that each person has sufficient information to make an informed choice and starts at a level that is right for them for their literacy and numeracy level.

On campus and flexible delivery students will need to participate in an information and suitability process that requires attendance at an Information and Suitability Session involving the following;

    • Completion of a suitability assessment booklet, that is a requirement for entry into our courses, which takes about 30-60 minutes; and
    • One-on-one interview with a teacher.

Support is available to help candidates who have literacy/numeracy difficulties. Please advise of support required prior to attending the session, so that teaching staff are available assist on the day.

Within 21-28 days a Letter of Offer will be sent to successful candidates or a Letter of Offer to an alternative course, if unable to place into desired qualification.

Student Support

TasTAFE’s enrolment and orientation process provides information about our resources, services and support. Further details relating to Student Support Services are available here


CHC32015 Certificate III in Community Services.

Qualification Requirements

To achieve a CHC32015 Certificate III in Community Services, 12 units must be successfully completed. These include five core units and seven electives. Electives are selected based on industry and/or employer consultation.


Get in contact with us

Express your interest

Find out more about this course

Course Units

Find a Course