Community Services

CHC22015 Certificate II in Community Services

Certificate II in Community Services is part of the Community Services Training Package. It may be used as a pathway qualification into community services work and may apply specifically to workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or workers in residential facilities and/or in community services under direct or regular supervision.

This course is for anyone who is thinking about entering or re-entering the workforce and has an interest in working in the community services industry.

This is an entry or introductory course to the community services sector.

This program includes work placement in the industry.

You will learn about:

  • health and safety including participating in occupational health and safety processes
  • working with others in preparing for work in the community sector and working effectively with young people, older people and disability work
  • administration including undertaking basic administrative duties
  • first aid including gaining your first aid certificate

Career Opportunities

This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.

Occupational titles may include:

  • Assistant community services workers
  • Reception/front desk staff
  • Care service employee
  • Contact officers
  • Night/community patrol workers
  • Customer service staff
  • Personal care assistant
  • Domestic assistant
  • Support worker
  • Provision of emergency relief
  • Home helper
  • Housekeeping assistant
  • Laundry assistant
  • Gardener/grounds person

Dates and Times

Clarence Campus

  • Next Intake:   July 2018
  • Venue:  Clarence Campus, 4a Bounty Street, Warrane
  • Contact us on 1300 655 307 to register your interest

Alanvale Campus

  • Next Intake:  July 2018
  • Information/Application Sessions:  Wednesday, 27 June 2018 – 10am OR 2pm OR 6pm
    • Venue:  Alanvale Campus, 54 Alanvale Road, Newnham
  • Contact us on 1300 655 307  to register your interest.
  • The Team will contact you with further information.

Devonport and Burnie Campus

  • Next Intake:   12 February – 11 May 2018 (subject to numbers)
  • Duration:  12 weeks
  • Contact us on 1300 655 307 to register your interest

Learning Options

Learning for this qualification will be delivered in a holistic way using applied learning models and simulated settings to maximise opportunities for students to learn through active engagement, at their own pace. Teachers will need to link teaching plans to identified student needs and interests to engage students and develop general attributes and skills.

Delivery is on campus and will include:

  • opportunities to talk with and work together with other students in groups on tasks
  • practical learning activities and tasks that require some reading and writing
  • activities that require students to use technology
  • integrated literacy learning relevant to Community Services
  • applied learning opportunities that encourage research and other self directed learning activities
  • discussions and information sharing

Assessment Process

Community Services students undertake a range of assessments to ensure that they have the required knowledge and skills as set out in the Units of Competence.

Written and verbal questions

  • Provide students with an opportunity to demonstrate knowledge and to talk about ways that knowledge is applied to work

Work samples

  • Allow students to demonstrate their ability to complete a wide range of workplace documents and reports
  • Allow students to apply knowledge gained to develop document for the workplace

Written assignments

  • Enable students to research and write about aspects of a role that they may not have an opportunity to learn about in class or in a workplace
  • Enables students to develop research and self directed learning skills
  • Enables students to develop an understanding of broader issues that impact on their work and workplace

Role plays/case studies and simulation

  • Provide students with opportunities to practice thinking and skills in relation to issues that are difficult to solve
  • Allows students to learn about ethical issues in a safe and supportive way
  • Enables students to consider how they would respond to challenges in the workplace and to develop practical skills and knowledge to do this

Direct observation

  • Enables students to be assessed whilst engaged in normal work
  • Enables students to show how they apply what they know to their work
  • Provides teachers with an opportunity to provide feedback to students on actual work practices

Online assessment (including sharing work, quizzes/questions, discussion)

  • Enables students to demonstrate application of knowledge and skills
  • Connects students to each other
  • Enables students to develop ICT skills
  • Encourages students to collaborate with others to extend their learning


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Basic skills in literacy, numeracy and information technology will be desirable. All students applying for enrolment will be required to complete an Entry Profile. By completing this profile teachers gain an understanding of skills levels of learners and can provide additional assistance for those students who may need additional support.

Qualification Requirements

To achieve this qualification 9 units must be completed, consisting of 5 core units and 4 elective units.

A wide range of elective units are available and may include:

  • relevant electives
  • units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages.


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