6014200074-V02
Provide Responsible Gambling Services Course

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Provide Responsible Gambling Services Course

The fee you pay at TasTAFE will depend on the course you choose and may vary depending on the level of government subsidy available, the cost of delivery, any previous study you have undertaken and/or your personal circumstances.

Our fee estimator will give you an indication of the type of fee you might expect to pay, but is intended as a guide only and doesn’t include other costs associated with your course. Please contact us on 1300 655 307 to confirm your fee.

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Course overview

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Locations

Online
Online

North West
Devonport

South
Drysdale Hobart

Attendance options

Short course

Study type

Mixed Learning
Online

Tuition Fees

Commercial $ 89.00

Additional fees may apply. For more information, see Fees, payments and other costs.

Submit an enquiry

Please note: The course overview is intended as a guide only. Not all courses are available at all locations or through all study types and attendance options. Please check Locations, Dates and Times below or enquire for further information.

Get the skills and knowledge you need to satisfy Tasmanian legislative requirements and associated Codes of Practice to provide responsible gambling services to customers.

Gambling in Tasmania is regulated under the provisions of the Gaming Control Act 1993, and requires employees working in the gaming industry to hold an appropriate licence and, in some cases undertake prescribed training courses to satisfy the legislative requirements.

This short course is designed for people who are currently working*, or wish to work within a gaming venue providing responsible gambling services to customers.

In this course, you will focus on the skills you need to provide responsible gambling services, information and assistance to customers, and learn how to read and interpret complex information relating to problem gambling signage, information and brochures. You’ll also learn to read and interpret industry and regulatory codes of conduct, and regulatory and advisory information issued by local, state and territory gambling licensing authorities.

Throughout the course, you’ll also learn how to respond to problem gambling behaviour and deal courteously and discreetly with customers, how to identify potential problem gamblers and apply appropriate solutions within the scope of your responsibility, and when to seek assistance from appropriate colleagues. You’ll also learn how to use appropriate software to record gambling-related incidents and staff actions.

On successful completion of this short course, you will receive a Statement of Attainment for the units successfully completed.

*If you are currently working within a gaming venue, you might like to enrol in our online Responsible Gambling Services course. If you are not currently working within a gaming venue, you will need to enrol in an on-campus course.

Please note – if you wish to work in licensed venues in states other than Tasmania, you are advised to check with relevant State Licensing Authorities to confirm acceptance of this qualification issued from Tasmania.

This short course is designed for people who are currently working*, or wish to work within a gaming venue providing responsible gambling services to customers.

On successful completion of this short course, you will receive a Statement of Attainment for the units successfully completed.

Locations, dates & times

Campus	Date	Attendance/Duration	Study type	Apply/Enquire
Online
Online	16 Jan 2024 - 13 Dec 2024	Short course Study online at your own pace. You must commence the course within 2 weeks of enrolment and all assessment to be submitted within 3 months or by 15 November, whichever is earlier.	Online	Apply now
South
Drysdale Hobart	10 May 2024 - 10 May 2024	Short course Attendance required from 9.00am to 3.30am. Applicants must be 18 years and over.	Mixed Learning	Apply now
Drysdale Hobart	6 Jun 2024 - 6 Jun 2024	Short course Attendance required from 3.00pm to 9.30pm. Applicants must be 18 years and over.	Mixed Learning	Apply now
Drysdale Hobart	5 Jul 2024 - 5 Jul 2024	Short course Attendance required from 3.00pm to 9.30pm. Applicants must be 18 years and over	Mixed Learning	Apply now
North West
Devonport	1 Jul 2024 - 1 Jul 2024	Short course 1 Evening 3 pm to 8 pm	Mixed Learning	Apply now
Devonport	23 Sep 2024 - 23 Sep 2024	Short course 1 Evening 3 pm to 8 pm	Mixed Learning	Apply now
Devonport	21 Oct 2024 - 21 Oct 2024	Short course 1 Evening 3 pm to 8 pm	Mixed Learning	Apply now
Devonport	18 Nov 2024 - 18 Nov 2024	Short course 1 Evening 3 pm to 8 pm	Mixed Learning	Apply now

Entry

You must be 18 years of age or over. The online course can only be undertaken by people employed within the industry. Students wishing to work in licensed venues in states other than Tasmania are advised to check with State Licensing Authorities as to the acceptance of this qualification issued from Tasmania.

Fees, payments and other costs

Your tuition fees cover the basic materials needed for your course, but may not cover items such as text books, workbooks, uniform, online learning resources or personal protective clothing. Depending on your course, there may also be other expenses that you need to budget for.

For courses undertaken in 12 months or less, you will be invoiced the full course fee (including any other essential fees associated with your course).

*For courses studied over multiple years, your course and other fees will be split over the years of study, with the concession fee being charged on a yearly basis. At the time of enrolment you will be invoiced for the first year’s fees. An invoice will be raised in each subsequent year around the same time as your ‘enrolment anniversary’.

Further information on fees, payments and other costs.

Recognition of prior learning and skills

It makes sense that you should be recognised for the things you already know how to do.

TasTAFE can assess your skills and knowledge based on your previous education, work history or life experience – which may help you to gain your qualification a whole lot faster!

More information on the recognition process is available on our recognition of prior learning and skills page.

Assessment methods

Assessments are designed to help you demonstrate the skills and knowledge you learn in your course and are an essential part of your training. Assessments allow us to confirm that you can perform tasks to the standard required in the workplace, and that you can meet all of the requirements of your course.

While studying at TasTAFE, you may be assessed in a number of different ways. Some common assessment methods include:

completing workplace documents
observations on the job and/or in a simulated assessment environment
quizzes/multiple choice tests
research projects
tests – written or practical
verbal questioning
work samples
written assignments or short answers.

What you will need

There are different requirements depending on the course you are enrolled in.

Generally, it is recommended that you have access to a computer with a reliable internet connection and up-to-date software, including Microsoft Office and Adobe Acrobat Reader. TasTAFE has computers available for student use during normal business hours, at all major campuses.

For classes, please be prepared with standard items such as: pens, notebook or paper, USB.

You may also need to bring specific equipment, tools or personal protective equipment, your teacher will let you know.

For this course, you will need:

Notebook
Pencil or pen
Proof of ID

Licensing and other requirements

Successful completion of this course can result in the participant fulfilling the requirements for their Special Employee Licence. A copy of the Statement of Attainment must be forwarded to the Department of Treasury and Finance, Liquor and Gaming Branch within 3 months of you being licensed, or your licence may be suspended.

To gain a relevant Special Employee’s Licence:

Step 1: Complete SITHGAM001 Provide responsible gambling services course.

Once completed and you have received your Statement of Attainment, forward a copy of this to the Department of Treasury and Finance, Liquor and Gaming Branch.

This must occur within 3 months of you being licensed, or your licence may be suspended.

Step 2: Apply to the Department of Treasury and Finance, Liquor and Gaming Branch for a Special Employee Licence (a Special Employee is a person employed by a casino, hotel or club to undertake specific gaming duties, such as operating keno or attending to gaming machines). Go to Special Employee Licence Online.

Step 3: Contact Network Gaming to undertake Keno Writer and Gaming Machine Attendant Training – (03) 6225 7994 or NGenrolments@networkgaming.com.au.

SITHGAM001 – Provide responsible gambling services is a prerequisite stipulated by Network Gaming and is a legal requirement of the Tasmanian Liquor and Gaming Commission under the Gaming Control Act 1993.

Further information is available at the Department of Treasury and Finance, Liquor and Gaming Branch website.

Outcome and units

On successful completion of this course you will receive a Statement of Attainment for successfully completed units.

Below is a list of all core units that TasTAFE offers in this course.

Core units
SITHGAM022	Provide responsible gambling services

Career opportunities

Keno Operator
Gaming Machines Attendant
Croupier

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Career opportunities

Keno Operator
Gaming Machines Attendant
Croupier

Save course

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We’re here to help…

At TasTAFE, we understand that everyone's journey is different and sometimes you might need some extra support to achieve your study or career goals.

Whether you are at the very start of your training, returning to study after a long break, or looking to upskill in a specific area, we're here to help you to be successful in your chosen field of study, apprenticeship or traineeship.

Our student support services are available for all students, and aim to provide the support you need to make your learning experience just that little bit easier.

Find out more about what support is available

RTO 60142. CRICOS 03041M.

6014200074-V02 Provide Responsible Gambling Services Course

Course overview

Locations

Attendance options

Study type

Tuition Fees

Locations, dates & times

Career opportunities

Career opportunities

We’re here to help…

6014200074-V02
Provide Responsible Gambling Services Course