Community Services

CHC52015 Diploma of Community Services

This qualification is part of the Community Services Training Package. It addresses work in roles that usually involve service delivery, either direct client work and/or community education or development projects. Workers at this level operate at an advanced skill level and may also have responsibility for the supervision of other staff and volunteers.

CHC52015 – Diploma in Community Services is for people who are usually also involved in service delivery, either direct client work and/or health promotion and community development projects. Workers at this level operate at an advanced skill level and may also have a leadership role with some responsibility for supervision of other staff.

If you are not in paid employment you will be required to apply through TasTAFE to a community-based organisation for an extended work placement. This will be done with a written application and a formal interview. It is possible that applications may be on a competitive basis with more applicants than available positions. You must be available to undertake at least two days per week or up to 300 hours (ACWA only) or 240 hours (non-ACWA) placement throughout this program. This will be arranged by TasTAFE in consultation with the student and organisations.

Completion of this course can lead to employment across the community sector. Students who complete this course may also go onto university, for example to gain a Bachelor of Social Work.

This qualification would suit:

  • people progressing from CHC42015 – Certificate IV in Community Services
  • people employed in community service organisations with significant experience and /or relevant prior qualifications. Your role must enable you to undertake or negotiate work that aligns with the competency standards for this qualification

Location, Dates and Times

Please Note:
Employment based students (apprentices/trainees/commercial) can enrol and start at any time.

Clarence Campus

  • Next Intake:  11 February – 6 December, 2019
  • Duration:   4 days per week – Monday, Tuesday, Thursday, Friday – 9.30am to 3.30pm
  • 1 year if students have completed CHC42015 Certificate IV in Community Services with TasTAFE or 2 years if students have not completed Certificate IV.
  • Venue:  Clarence Campus, 4a Bounty Street, Warrane
  • Contact us on 1300 655 307 to register your interest

Alanvale Campus

  • Next Intake:  11 February – 6 December 2019
  • Duration:  3 days per week – Monday, Tuesday, Thursday – 9am to 3.30pm
  • 1 year if students have completed CHC42015 Certificate IV in Community Services with TasTAFE or 2 years if students have not completed Certificate IV.
  • Venue:  C Block, Alanvale Campus, Alanvale Road, Newnham
  • Contact us on 1300 655 307 to register your interest.
  • The Team will contact you with further information.

Burnie Campus

  • Next Intake: 11 February 2019
  • Duration:  3 days per week – Monday, Tuesday, Thursday,  9am to 3.30pm
  • 1 year if students have completed CHC42015 Certificate IV in Community Services with TasTAFE or 2 years if students have not completed Certificate IV.
  • The qualification is available to people working in this field
  • NB: Days, times and dates may be subject to change.

Information Sessions:

  • Wednesday, 23 January 2019, 10am OR 2pm OR 6pm
    • Burnie Venue:  Room C3.16, C Block, Burnie Campus, Mooreville Road, Burnie,  OR
    • Devonport Venue:  Room A2.29, A Block, Devonport Campus, 20 Valley Road, Devonport
  • Please allow approximately 1/2 hour to hear about the course.  You will have an opportunity to ask any questions at the session.  You will then be invited to stay and sit the application.
  • Contact us on 1300 655 307 to register your interest

Application Sessions:

  • Wednesday, 23 January 2019, 10.30am OR 2.30pm OR 6.30pm
    • Burnie Venue:  Room C3.16, C Block, Burnie Campus, Mooreville Road, Burnie,  OR
    • Devonport Venue:  Room A2.29, A Block, Devonport Campus, 20 Valley Road, Devonport
  • This will take approximately 1/2 hour to 45 minutes to complete.  Please bring Resume, copies of transcripts and a pen.

Learning Options

This course may be delivered via the following study modes:

  • On Campus Delivery – participation in timetabled workshops at TasTAFE
  • Flexible Delivery – As an off campus student through the TasTAFE online learning platform, workshops, and individual learning support meetings with a teacher and a work placement in a Community Services environment – Workshops/Work placement/Simulation
  • Trainees, Apprentices – As a trainee, apprentice you will be working on the job – Workplace (On the job training and assessment).

Assessment Process

Assessments are designed to help you demonstrate your skills and knowledge. They allow us to confirm you can perform to the standard required in the workplace, to meet all of the requirements of the course.

Examples of assessments for this course may include:

  • question/answer tasks (written and/or oral)
  • practical tasks and work samples
  • simulation and/or project work
  • written tasks and/or research assignments
  • demonstration
  • testimonials and/or feedback from workplace observer and supervisor and/or oral questioning

Recognition of Prior Learning

It makes sense that you should be recognised for the things you already know how to do. TasTAFE can assess your skills and knowledge based on your previous education, work history or life experience. This may help you gain your qualification a whole lot faster.

For further details please refer to

Fees and Payments

For fee and payment information relating to TasTAFE qualifications, please refer to

Eligible Diploma students who are unable to pay tuition fees up front are able to defer fees under the VET Student Loans scheme. Further details are available here

What will I need to bring?

Students will need to provide the following, which includes.

  • Folder
  • Paper
  • Pens
  • USB

Are there any ‘other’ costs’?

A TasTAFE polo top may be required for work placements or project work in the community ($45), and a working Vulnerable People registration ($19). A National Police Check is required for persons applying for jobs with Department of Health and Human Services, and other providers where you’ll be working with children or vulnerable people.

For students participating in Mental Health First Aid or Youth Mental Health First Aid, there will be a minimal charge of $30.00 for the MHFA manual and Certificate.

Essential Requirements

Below are some of the essential requirements for a Community Services Worker. The learner should have the:

  • Ability to speak clearly and concisely (oral expression)
  • Ability to support clients with their decision making processes
  • Ability to model appropriate social behaviour
  • Ability to be aware and understanding of others’ reactions (social perceptiveness)
  • Tolerance for shift work including weekends, early and late starts
  • Ability to give full attention to clients, taking time to understand and ask questions as appropriate (active listening)
  • Ability to interpret and comprehend written sentences in work related documents (reading comprehension)
  • Ability to recall events accurately and report appropriately in oral and written format
  • Ability to maintain control in stressful and conflict situations
  • Ability to view situations objectively and without bias.

Work Placements, Licensing and Other Requirements

All Community Services Workers must understand their workplace health and safety obligations and safety requirements under the:

  • Work Health and Safety Act 2012, which imposes obligations on people at workplaces to ensure workplace health and safety, and describes what must be done to prevent or control certain hazards which cause injury, illness or death.
  • Codes of Practice, which are designed to give practical advice about ways to manage exposure to risks common to industry.

All practitioners must be able to participate in Risk Assessments, Incident Reports and Hazard Identification.

A course of Hepatitis A & B vaccinations is advisable.

All Community Services Workers must meet the qualification requirements set by industry standards.

A Working with Vulnerable People Card is required for persons engaged by government and funded non-government community service providers.

Desirable Skills and Attributes

Diploma students are expected to:

  • Engage in self-directed application of knowledge and skills where judgement is required in planning, initiating and selecting appropriate services for others
  • Acquire an advanced level knowledge through reading information about the principles, practices, philosophies of work in human services and relate this to their own work role
  • Develop skills to provide direction and leadership to others

Writing skills at Diploma level require:

  • Competent use a computer for that may also include tables and diagrams.
  • Ability to produce and present word-processed documents/reports of up to approximately 2000 words.
  • Ability to obtain, interpret, evaluate and present information from a variety of sources (reading or the internet or via other assistive technology)
  • Ability to gather, interpret and present simple numerical data
  • Ability to make draw reasoned conclusions and support a point of view based on objective information gathered from a variety of sources.

Demonstrate the interpersonal communication skills at a level needed to:

  • Provide leadership in groups
  • Build and maintain positive relationships with others
  • Communicate ideas and influence others
  • Organise others / group or team co-ordination
  • Manage conflict / solve problems in a constructive manner
  • Participate in the development of strategic initiatives
  • Present information verbally to a group

If you do not currently have these skills you will be required to gain them throughout the program.  For some people this may mean enrolling in an appropriate additional training program, such as a computer skills training course, counselling or communications training.

Support is available to help students who may have difficulty meeting the above requirements.


Community and Children’s Services use an information and suitability processes which aims to ensure that each person has sufficient information to make an informed choice and starts at a level that is right for them for their literacy and numeracy level.

On campus students, flexible delivery students will need to participate in an information and suitability process that requires attendance at an Information and Suitability Session which involves the following;

    • Completion of a suitability assessment booklet, that is a requirement for entry into our courses, which takes about 30-60 minutes
    • Written application, and
    • One-on-one interview with a teacher.

Support is available to help candidates who have literacy/numeracy difficulties and must be requested to us, prior to attending the session, so that teaching staff are aware and able to assist on the day.

Within 21-28 days a Letter of Offer will be sent to successful candidates or a Letter of Offer to an alternative course, if unable to place into desired qualification.

Student Support

TasTAFE’s enrolment and orientation process provides information about our resources, services and support. Further details relating to Student Support Services are available here


CHC52015 – Diploma of Community Services.

Qualification Requirements

To achieve a CHC52015 – Diploma of Community Services, 16 units must be successfully completed. These include eight core units and eight electives. Electives are selected based on industry and/or employer consultation.


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