Community Services

CHC42015 Certificate IV in Community Services

This qualification is part of the Community Services Training Package. It covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community-based organisations, residential rehabilitation services and outreach services, and workers may have supervisory responsibilities.

CHC42015 – Certificate IV in Community Services covers the knowledge and skills for support workers and case-workers who work autonomously under the broad guidance of others. This qualification refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings.

The Certificate IV is the equivalent to the first year of the CHC52015 – Diploma of Community Services and is offered as part of the Diploma course.

  • Certificate IV pre-requisite units (pathway units from the CHC32015 – Certificate III in Community Services) are included in the Certificate IV/Diploma program at the Clarence Campus.
  • Students can exit at the end of the first year of the Diploma with the Certificate IV or continue on for a second year to complete the CHC52015 – Diploma of Community Services.
  • The CHC42015 – Certificate IV in Community Services also provides the pre-requisite core units to the CHC40413 – Certificate IV in Youth Work or Certificate IV in Community Development skills sets.

Students who complete this course may also go onto gain a CHC52015 – Diploma of Community Services or a qualification in youth work, alcohol and other drugs, mental health (non-clinical) social work.

This qualification would suit:

  • People who work in community services work and want to gain a qualification
  • People who currently hold a CHC32015 – Certificate III in Community Services (or similar) and would like to update their skills and knowledge
  • People who are doing CHC32015 – Certificate III in Community Services who want to progress to the Certificate IV and /or Diploma level
  • People who would like to gain some specialist skills by completing some units and not the entire qualification.

Study Pathways

This course may be a pathway to further study. Related courses include:

Location, Dates and Times

Please Note:
Employment based students (apprentices/trainees/commercial) can enrol and start at any time.
For further information call 1300 655 307.

Clarence Campus

  • Next Intake:   February 2019 – Campus Based
  • Duration:  4 days per week – Monday, Tuesday, Thursday, Friday – 9.30am to 3.30pm
  • Venue:  Clarence Campus, 4a Bounty Street, Warrane
  • Contact us on 1300 655 307 to register your interest

Alanvale Campus

  • Next Intake:  12 February 2019 – 6 December 2019
  • Duration:  3 days per week – Tuesday, Thursday and Friday – 9am to 3.30pm
  • Venue:  C Block, Alanvale Campus, Alanvale Road, Newnham
  • Contact us on 1300 655 307 to register your interest.
  • The team will contact you with further information.

Burnie Campus

  • Next Intake:  12 February  2019 – 6 December 2019
  • Duration:  3 days per week – Monday, Tuesday, Thursday – 9am to 3.30pm

Information Sessions:

  • Wednesday, 23 January 2019, 10am OR 2pm OR 6pm
    • Burnie Venue:  Room C3.16, C Block, Burnie Campus, Mooreville Road, Burnie,  OR
    • Devonport Venue:  Room A2.29, A Block, Devonport Campus, 20 Valley Road, Devonport
  • Please allow approximately 1/2 hour to hear about the course.  You will have an opportunity to ask any questions at the session.  You will then be invited to stay and sit the application.
  • Contact us on 1300 655 307 to register your interest

Application Sessions:

  • Wednesday, 23 January 2019, 10.30am OR 2.30pm OR 6.30pm
    • Burnie Venue:  Room C3.16, C Block, Burnie Campus, Mooreville Road, Burnie,  OR
    • Devonport Venue:  Room A2.29, A Block, Devonport Campus, 20 Valley Road, Devonport
  • This will take approximately 1/2 hour to 45 minutes to complete.  Please bring Resume, copies of transcripts and a pen.

A full time commitment is around 16 hours a week, depending on the number of electives units chosen. The program includes 180 hours of practical work in the form of a work placement or a community based project. This may require attendance for more than 3 days per week sometimes.
Depending on available time and your learning needs, it is expected that a full time student would complete the program in one year and a part time student could complete the full CHC42015 Certificate IV in Community Services within two (2) years.
Students who gain recognition for some units will complete the qualification in less time.

Learning Options

This course may be delivered via the following study modes:

  • On Campus – participation in timetabled workshops at TasTAFE.
  • Workshops/Work placement/Simulation
  • Trainees, Apprentices – As a trainee, apprentice you will be working on the job – workplace (on the job training and assessment)

Assessment Process

Assessments are designed to help you demonstrate your skills and knowledge. They allow us to confirm you can perform to the standard required in the workplace, to meet all of the requirements of the course.

Examples of assessments for this course may include:

  • question/answer tasks (written and/or oral)
  • practical tasks and work samples
  • simulation and/or project work
  • written tasks and/or research assignments
  • demonstration
  • testimonials and/or feedback from workplace observer and supervisor and/or oral questioning

Recognition of Prior Learning

It makes sense that you should be recognised for the things you already know how to do. TasTAFE can assess your skills and knowledge based on your previous education, work history or life experience. This may help you gain your qualification a whole lot faster.

For further details please refer to

Fees and Payments

For fee and payment information relating to TasTAFE qualifications, please refer to

Eligible Diploma and Advanced Diploma students who are unable to pay tuition fees up front are able to defer fees under the VET Student Loans scheme. Further details are available here

What will I need to bring?

Students will need to provide the following items:

  • Folder
  • Paper
  • Pens
  • USB

Are there any ‘other’ costs?

A TasTAFE polo top may be required for work placements or project work in the community ($45), and a working Vulnerable People registration ($19). A National Police Check is required for persons applying for jobs with Department of Health and Human Services, and other providers where you’ll be working with children or vulnerable people.

For students participating in Mental Health First Aid or Youth Mental Health First Aid, there will be a minimal charge of $30.00 for the MHFA manual and Certificate.

Essential Requirements

Below are some of the essential requirements for a Community Services Worker. The learner should have the:

  • Ability to communicate effectively
  • Ability to support clients with their decision making processes
  • Ability to model appropriate social behaviour
  • Ability to be aware and understanding of others’ reactions (social perceptiveness)
  • Tolerance for shift work including weekends, early and late starts
  • Ability to give full attention to clients, taking time to understand and ask questions as appropriate (active listening)
  • Ability to interpret and comprehend written sentences in work related documents (reading comprehension)
  • Ability to recall events accurately and report appropriately
  • Ability to maintain control in stressful and conflict situations
  • Ability to view situations objectively and without bias.

Work Placements, Licensing and Other Requirements

All Community Services Workers must understand their workplace health and safety obligations and safety requirements under the:

  • Work Health and Safety Act 2012, which imposes obligations on people at workplaces to ensure workplace health and safety, and describes what must be done to prevent or control certain hazards which cause injury, illness or death.
  • Codes of Practice, which are designed to give practical advice about ways to manage exposure to risks common to industry.

All practitioners must be able to participate in Risk Assessments, Incident Reports and Hazard Identification.

A course of Hepatitis A & B vaccinations is advisable.

All Community Services Workers must meet the qualification requirements set by industry standards.

A Working with Vulnerable People Card is required for persons engaged by government and funded non-government community service providers.

Desirable Skills and Attributes

The following skills and attributes will be useful to students studying this course:

  • Good interpersonal and communication skills
  • Emotional maturity
  • A non-judgemental attitude
  • Initiative and leadership qualities
  • Ability to work independently or as part of a team
  • A sense of responsibility
  • Commitment to social justice.


Community and Children’s Services use an information and suitability processes which aims to ensure that each person has sufficient information to make an informed choice and starts at a level that is right for them.

On campus students, flexible delivery students will need to participate in an information and suitability process that requires attendance at an Information and Suitability Session which involves the following:

    • Completion of a suitability assessment booklet, that is a requirement for entry into our courses, which takes about 30-60 minutes; and
    • One-on-one interview with a teacher.

Support is available to help candidates who have literacy/numeracy difficulties and must be advised to us, prior to attending the session, so that teaching staff are aware and able to assist on the day.

Within 21-28 days a Letter of Offer will be sent to successful candidates or a Letter of Offer to an alternative course, if unable to be placed into the desired qualification.

Student Support

TasTAFE’s enrolment and orientation process provides information about our resources, services and support. Further details relating to Student Support Services are available here


CHC42015 – Certificate IV in Community Services.

Qualification Requirements

To achieve a CHC42015 – Certificate IV in Community Services, 15 units must be successfully completed. These include seven core units and eight electives. Electives are selected based on industry and/or employer consultation.


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