Community Services

CHC42015 Certificate IV in Community Services

Certificate IV in Community Services is part of the Community Services Training Package. It covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community-based organisations, residential rehabilitation services and outreach services, and workers may have supervisory responsibilities.

Certificate IV in Community Services covers the knowledge and skills for support workers and case-workers who work autonomously under the broad guidance of others. This qualification refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings.

The Certificate IV is the equivalent to the first year of the Diploma of Community Services and is offered as part of the Diploma course.

  • Certificate IV pre-requisite units (pathway units from the Certificate III in Community Services) are included in the Certificate IV/Diploma program at the Clarence Campus. The Certificate III is not offered in its entirety in the South.
  • Students can exit at the end of the first year of the Diploma with the Certificate IV or continue on for a second year to complete the Diploma of Community Services.
  • The Certificate IV in Community Services also provides the pre-requisite core units to the Certificate IV in Youth Work or Certificate IV in Community Development skills sets.

This qualification would suit:

  • People who work in community services work and want to gain a qualification
  • People who currently hold a Certificate III in Community Services (or similar) and would like to update their skills and knowledge
  • People who are doing Certificate III in Community Services Work who want to progress to the Certificate IV and /or Diploma level
  • People who would like to gain some specialist skills by completing some units and not the entire qualification.

Career Opportunities

Students who complete this course may also go onto gain a Diploma of Community Services or a qualification in youth work, alcohol and other drugs, mental health (non-clinical) social work.

Dates and Times

Please Note:
Employment based students (apprentices/trainees/commercial) can enrol and start at any time.
For further information call 1300 655 307.

Applicants (excludes employment based students) will participate in a process to determine their suitability for studying at this level. The process includes activities that identify literacy, numeracy and interpersonal communication skills.

Clarence Campus

  • Next Intake:   2019
  • Information/Suitability Sessions will be held in November 2018.
  • Venue:  Clarence Campus, 4a Bounty Street, Warrane
  • Contact us on 1300 655 307 to register your interest

Alanvale Campus

  • Next Intake:  February 2019
  • Information/Course Application Sessions:  Wednesday, 28 November 2018 – times to be confirmed
    • Venue:  C Block, Alanvale Campus, Alanvale Road, Newnham
  • Contact us on 1300 655 307  to register your interest.
  • The Team will contact you with further information.

Burnie Campus

  • Next Class Based Intake:  Mid-year 2018
  • Contact us on 1300 655 307 to express your interest


  • Online Places still available for 2018!
  • Information/Suitability Session:  Thursday, 22 March 2018 at 10am
    • Venue:  3rd Floor, C Block, Mooreville Road, Burnie
  • Register your attendance by emailing
  • You will need to bring a current resume and copies of any relevant transcripts to the session


A full time commitment is around 16 hours a week, depending on the number of electives units chosen. The program includes 180 hours of practical work in the form of a work placement or a community based project. This may require attendance for more than 3 days per week sometimes.
Depending on available time and your learning needs, it is expected that a full time student would complete the program in one year and a part time student could complete the full Certificate IV in Community Services within two (2) years.
Students who gain Recognition for some units will complete the qualification in less time.

Learning Options

Delivery includes a number of different training methods to ensure that individual learning styles, needs and preferences are being catered for. In many instances units are clustered and holistic assessment is used to reflect the grouping of competencies as they would be demonstrated in an actual workplace.

Delivery methods may include:

    • face to face workshops
    • practical sessions
    • projects and simulation
    • reading, writing and research activities
    • workplace learning

Assessment Process

A combination of assessment methods is used and compromise of both off the job and on the job components. In many instances units are clustered and holistic assessment is used to reflect the grouping of competencies as they would be demonstrated in an actual workplace.

Assessment activities may include:

  • question/answer tasks (written and/or oral)
  • practical tasks and work samples
  • simulation and/or project work
  • written tasks and/or research assignments
  • demonstration
  • testimonials and/or feedback from workplace observer and supervisor and/or oral questioning


For further details please refer to

Resources and Equipment

Students are required to contribute towards the cost of the following items:

  • Working with Vulnerable People Card
  • Resources for project work / practical work

Students are also encouraged to purchase:

  • appropriate clothing to wear on work placement, including non-slip shoes and sun safe clothing
  • recommended text books and learning guides, where applicable

Fees and Payments

For further details please refer to

Are there any ‘Other Fees’?

Yes – $100
This may include Polo Top, USB, First Aid and specialised workshops/guest speakers


Pre-requisite: Certificate III in Community Services pathway units or equivalent industry experience.

Certificate III pathway units are included in the Certificate IV course conducted at the Clarence Campus and Burnie Campus.

A Certificate IV level student needs the following skills

  • Competent use a computer for word-processed documents that may also include tables and simple diagrams.
  • Ability to produce and present documents/reports of up to approximately 1000 words.
  • Ability to obtain, interpret and present information from a variety of sources (reading or the internet or via other assistive technology)
  • Ability to gather, interpret and present simple numerical data
  • Ability to make reasoned conclusions from information gathered.

Certificate IV level students also need to demonstrate effective interpersonal communication skills to

  • establish a rapport with people
  • communicate ideas
  • plan and negotiate work with others in a group
  • approach conflict / solve problems in a constructive manner
  • communicate effectively with individuals and in a group
  • present information verbally

Support is available to help students who may have difficulty meeting the above requirements. It is recommended that you have sound basic written and oral communication skills before commencing the program although some of these skills may be further developed through the learning process.

Qualification Requirements

To gain this qualification 7 core units and 8 electives need to be completed.  A full list of electives is available from the Team.


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