If you enjoy helping people and are passionate about providing exceptional customer service, then our Customer Service Essentials skill set is just the course you’ve been looking for!

This course is designed specifically to provide you with the skills you need to apply for customer service-focused roles in areas such as retail, tourism and hospitality, and business and administration.

The course is ideal if you are looking to enter the workforce, and will give you the confidence and the training you need to work with customers either face-to-face or over the phone.

In this course, you will learn how to deliver and monitor a service to customers, process customer complaints and recommend products and services.

You’ll also learn how to work in a team environment, provide support to your colleagues, and provide technical advice, capture data, and work with KPIs (key performance indicators). You will need to allow 16 hours per week to complete the course content.

On successful completion of this short course, you will have gained the skills and knowledge you need to apply for customer service-focused roles across a wide range of industries.

CampusDateAttendance/Duration Study typeApply
Online 29 Jun 2020 -
11 Sep 2020
SKILL UP for your future course Online This course is now full

Career opportunities

  • Customer Service Officer
  • Receptionist
  • Telemarketer
  • Information Services

We’re here to help…

At TasTAFE, we understand that everyone's journey is different and sometimes you might need some extra support to achieve your study or career goals.

Whether you are at the very start of your training, returning to study after a long break, or looking to upskill in a specific area, we're here to help you to be successful in your chosen field of study, apprenticeship or traineeship.

Our student support services are available for all students, and aim to provide the support you need to make your learning experience just that little bit easier.

Find out more about what support is available

Career opportunities

  • Customer Service Officer
  • Receptionist
  • Telemarketer
  • Information Services