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An innovative partnership between TasTAFE and Australia’s largest IT solutions company, DXC Technology, is creating real-world training and employment opportunities for IT students.

DXC Technology (formerly CSC) in 2016 sought to increase its presence in Tasmania and advance its customer support capabilities for clients in Australia and New Zealand. Seeking to expand a 12-person operation in Hobart into a large Customer Support Centre of Excellence, DXC knew it would need to recruit outside of the local labour market to meet its requirement for skilled IT workers.

Working in partnership with the Tasmanian Government, DXC Technology approached TasTAFE and the organisations worked together to jointly develop a TasTAFE training course – the Certificate IV in IT Support – designed specifically to suit an IT outsourcing environment. In addition to providing traditional IT technical skills, the course has a strong focus on customer service and includes a four-month-long placement for students at the DXC Customer Support Centre of Excellence in Hobart.

The program provides students with direct work experience so they are work-ready upon completing the program. Students get first-hand, real-world experience working in an IT outsourcing service desk for a large global company.

TasTAFE is now taking applications for the next intake of Certificate IV in ICT Support. For more information or to discuss starting this course visit: http://www.tastafe.tas.edu.au/courses/course/certificate-iv-in-information-technology-support-2/ To find out more about TasTAFE’s partnership with DXC technology visit: http://www.dxc.technology/au/success_stories/139652-innovative_partnership_creates_real_world_training_employment_opportunities  

Innovative partnership creates opportunities for TasTAFE IT students