Back to Tourism, Hospitality & Food

SKILL UP for your future

Great news – this is a NO FEE course! APPLY NOW as there are limited SKILL UP places available.

Locations

  • Drysdale Launceston
  • Drysdale Hobart

Attendance options

  • Short course

Study type

  • Mixed Learning
$

Tuition fees

As part of SKILL UP, there are NO FEES for this course!

Click here to find out more about SKILL UP

*Eligibility criteria apply

Customer service is at the heart of the Tasmanian tourism and hospitality industry! If you want to enter this exciting industry and provide customers with the best experience possible, then this is the course for you.

The course provides performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. You will learn the skills to access and update a customer’s information, provide the customer with information and seek feedback on services provided. The course also covers the knowledge required to incorporate safe work practices into workplaces, such as following procedures for emergency situations and participate in the workplace WHS practices.

This skill set provides a pathway to work in many tourism sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. On successful completion of this skill set, you will be able to seek employment in roles that provide customer service and involves the planning and coordination of tourism services, or roles in the field where products/experiences are delivered.

This course is delivered over a 3-week period and involves online learning as well as 10 days of practical activities on campus.

On successful completion of this course, you will receive a Statement of Attainment for the unit completed.

Information sessions

INFO Week is a great opportunity to find out everything you need to know about courses.

November INFO Week runs from the 1 - 5 November. Register for a session below or explore more courses on offer on our INFO Week page.

CampusDateLocationTimesRegister
North
Drysdale LauncestonFriday, 5th Nov 2021Room H1.31, 93 Paterson Street, Launceston
11am
South
Drysdale HobartTuesday, 2nd Nov 2021Room A1.39, 59 Collins Street, Hobart
2pm
North West
DevonportFriday, 5th Nov 2021Room A1.12, 20 Valley Road, Devonport
11am
Online Information Session
WebinarTuesday, 2nd Nov 2021Online
10am

Locations, dates & times

CampusDateAttendance/DurationStudy type
North
Drysdale Launceston11 Oct 2021 -
29 Oct 2021
Short course

This course is delivered over a 3-week period and involves online learning as well as 10 days of practical activities on campus. Closed

Mixed LearningClosed
South
Drysdale Hobart11 Oct 2021 -
29 Oct 2021
Short course

This course is delivered over a 3-week period and involves online learning as well as 10 days of practical activities on campus.

Mixed LearningClosed

Career opportunities

  • Museum Attendant
  • Visitor Information Centre Attendant
  • Customer Service Agent
  • Reservations Agent

Career opportunities

  • Museum Attendant
  • Visitor Information Centre Attendant
  • Customer Service Agent
  • Reservations Agent

We’re here to help…

At TasTAFE, we understand that everyone's journey is different and sometimes you might need some extra support to achieve your study or career goals.

Whether you are at the very start of your training, returning to study after a long break, or looking to upskill in a specific area, we're here to help you to be successful in your chosen field of study, apprenticeship or traineeship.

Our student support services are available for all students, and aim to provide the support you need to make your learning experience just that little bit easier.

Find out more about what support is available