Back to Tourism, Hospitality & Food

Tourism Customer Service

Locations

  • Drysdale Launceston
  • Devonport
  • Drysdale Hobart

Attendance options

  • Short course

Study type

  • Mixed Learning
$

Tuition Fees

Please note: The course overview is intended as a guide only. Not all courses are available at all locations or through all study types and attendance options. Please check Locations, Dates and Times below or enquire for further information.

Customer service is at the heart of the Tasmanian tourism and hospitality industry! If you want to enter this exciting industry and provide customers with the best experience possible, then this is the course for you.

The course provides performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. You will learn the skills to access and update a customer’s information, provide the customer with information and seek feedback on services provided. The course also covers the knowledge required to incorporate safe work practices into workplaces, such as following procedures for emergency situations and participate in the workplace WHS practices.

This skill set provides a pathway to work in many tourism sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. On successful completion of this skill set, you will be able to seek employment in roles that provide customer service and involves the planning and coordination of tourism services, or roles in the field where products/experiences are delivered.

This course is delivered over a 3-week period and involves online learning as well as 10 days of practical activities on campus.

On successful completion of this course, you will receive a Statement of Attainment for the unit completed.

Locations, dates & times

CampusDateAttendance/DurationStudy typeApply/Enquire
North
Drysdale Launceston2 May 2022 -
20 May 2022
Short course

This is a full-time course with classes between 9am and 4pm, Monday to Friday and a combination of classroom-based and online study.

Mixed LearningApply now
South
Drysdale Hobart26 Apr 2022 -
6 May 2022
Short course

This is a full-time course with classes between 9am and 4pm, Monday to Friday and a combination of classroom-based and online study.

Mixed LearningApply now
North West
Devonport2 May 2022 -
20 May 2022
Short course

This is a full-time course with classes between 9am and 4pm, Monday to Friday and a combination of classroom-based and online study

Mixed LearningApply now

Career opportunities

  • Museum Attendant
  • Visitor Information Centre Attendant
  • Customer Service Agent
  • Reservations Agent

Career opportunities

  • Museum Attendant
  • Visitor Information Centre Attendant
  • Customer Service Agent
  • Reservations Agent

We’re here to help…

At TasTAFE, we understand that everyone's journey is different and sometimes you might need some extra support to achieve your study or career goals.

Whether you are at the very start of your training, returning to study after a long break, or looking to upskill in a specific area, we're here to help you to be successful in your chosen field of study, apprenticeship or traineeship.

Our student support services are available for all students, and aim to provide the support you need to make your learning experience just that little bit easier.

Find out more about what support is available