Tourism and Hospitality

Short Course Provide Responsible Gambling Services

Gambling in Tasmania is regulated under the provisions of the Gaming Control Act 1993 .

Employees working in the gaming industry are required to hold the appropriate licence and, in some cases, undertake prescribed training courses. Full details of these requirements and an explanation of the relevant licences can be found at the Government Treasury Tasmania website.

This course gives participants the skills and knowledge required to satisfy Tasmanian legislative requirements and associated Codes of Practice.

Participants will learn:

  • To provide responsible gambling services.
  • To provide information and assistance to customers.

To gain a relevant Special Employee’s Licence:

  • Step 1: Complete SITHGAM001 Provide responsible gambling services course.
    Once completed and you have received your Statement of Attainment, forward a copy of this to the Department of Treasury and Finance, Liquor and Gaming Branch.
    This must occur within 3 months of you being licensed, or your licence may be suspended.
  • Step 2: Apply to the Department of Treasury and Finance, Liquor and Gaming Branch for a Special Employee Licence (a Special Employee is a person employed by a casino, hotel or club to undertake specific gaming duties, such as operating keno or attending to gaming machines).  Go to Special Employee Licence Online
  • Step 3: Contact Network Gaming to undertake Keno Writer and Gaming Machine Attendant Training – (03) 6225 7994 or

SITHGAM001 – Provide responsible gambling services is a prerequisite stipulated by Network Gaming and is a legal requirement of the Tasmanian Liquor and Gaming Commission under the Gaming Control Act 1993.

Further information is available at the Department of Treasury and Finance, Liquor and Gaming Branch website.

Location, dates and times

Enrolments are now open for on campus courses and online.  Please note that you must be working in the gaming industry to enrol in the online course.

To enrol over the phone using a credit card, please phone 1300 655 307.

Before commencing your enrolment over the phone:

  1. Please read the Privacy Notice and Student Declaration.  
    You will be asked to agree and consent before continuing with your enrolment.
  2. USI –  You will be asked to provide your Unique Student Identifier at the time of enrolment.
    For more information on how to create a USI go to TasTAFE USI Website page.

When attending a campus you must bring your proof of ID with you.

Drysdale Campus –
Tuesdays, 3.30pm to 9.30pm

  • Next Intake: 2020

Launceston Campus – Drysdale
 – Wednesdays, 3.30pm to 9.30pm

  • Next intake: 2020

Devonport Campus – Drysdale – Mondays, 3.30pm to 9.30pm

  • 17 February 2020

Courses will run subject to reaching minimum class numbers.

Learning Options

This course is delivered on campus and online.

Online Course
Enrolments unavailable until late January 2020

Students who can demonstrate they are currently working within a gaming venue can now enrol in the online course without the need to attend an on campus class.

Those students who are currently not working within the industry will need to complete the course on campus.

Assessment Process

Assessments are designed to help you demonstrate your skills and knowledge. They allow us to confirm you can perform to the standard required in the workplace, to meet all of the requirements of the course.

Examples of assessments for this course may include;

  • Written short answer
  • Written assignments
  • Quizzes/multiple choice
  • Observations on the job and/or in a simulated assessment environment

Recognition of Prior Learning

Recognition is not available for this course due to licensing requirements.

Fees and Payments

2020 – $85 per person.   A concession rate is not available for this course.

For further fee and payment information visit our Fees and Payment page.

What will I need to bring?

  • Notebook
  • Pencil or pen
  • Proof of ID

Essential Requirements

You must be 18 years of age or over. Students wishing to work in licensed venues in states other than Tasmania are advised to check with State Licensing Authorities as to the acceptance of this qualification issued from Tasmania.

Work Placements, Licensing and Other Requirements

Successful completion of this course can result in the participant fulfilling the requirements for their Special Employee Licence. A copy of the Statement of Attainment must be forwarded to the Department of Treasury and Finance, Liquor and Gaming Branch within 3 months of you being licensed, or your licence may be suspended


Contact us today to find out if this is the right course for you.

Student Support

TasTAFE’s enrolment and orientation process provides information about our resources, services and support. Further details relating to Student Support Services are available at our Student Support Services page.


A Statement of Attainment for the unit successfully completed.

Qualification Requirements

To achieve a Statement of Attainment, one unit must be successfully completed.


Get in contact with us

Express your interest

Find out more about this course

Course Units

Find a Course