Course overviewBack to Business & ICT
Please note: The course overview is intended as a guide only. Not all courses are available at all locations or through all study types and attendance options. Please check Locations, Dates and Times below or enquire for further information.
Get recognised for your excellent IT and customer support skills with a qualification in Information Technology Support.
If you are a great communicator and love using your IT knowledge to help others with tricky computer issues, this qualification will pave the way for a successful career in IT Support!
Our experienced teachers will help you to gain the skills and knowledge you need to be competent in supporting clients in a range of technical areas. You’ll learn how to determine and confirm client business requirements, identify and resolve client ICT problems and action change requests, as well as develop your skills in creating technical documentation and installing, configuring and securing a small office or home office network.
The course has a strong information technology base, with the potential for a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit your particular career goals and interests.
This qualification is focused on IT Outsourcing and is offered with a significant component of vocational work placement. It is delivered in conjunction with CSC, one of Australia’s largest IT service companies and has been developed to help meet the demand for skilled IT workers in Tasmania.
Depending on the stream you choose, this course can also pathways into a number of ICT qualifications at Diploma level.
This course is only available as an Australian Apprenticeship (Traineeship). You must have employment as a trainee to enrol in this qualification.
Interested in starting this course?
- Help Desk Specialist
- Customer Support Officer
- Computer Technician
- Network Support Technician