BSB20115 Certificate II in Business

BSB20115 Certificate II in Business is part of the Business Services Training Package. It provides students with the skills and knowledge to perform a range of basic administrative tasks within a business environment.

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Possible job titles relevant to this qualification include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

Career Opportunities

This qualification will not lead towards any one career. Rather, it will give you skills which support your career within any business.

Pathways from this qualification:

  • BSB30115 Certificate III in Business
  • BSB30415 Certificate III in Business Administration
  • or a range of other Certificate III qualifications

Dates and Times

Campbell Street Campus

  • Next Intake:  23 July – 6 December 2018
  • Contact us on 1300 655 307 to register your interest

Launceston Campus

  • Semester 2:   23 July – 30 November 2018
  • Duration:  Full-time – 1 Semester, or Part-time over 2 Semesters

2019 Intake

  • Intake:  February 2019
  • Information Sessions:  Tuesday, 27 November 2018 – 10am OR 2pm OR 5.15pm
    • Venue:  Cnr Wellington and Paterson Streets, Launceston
  • Contact us on 1300 655 307 to register your interest

Online  (managed by Devonport Campus)

  • Duration:  Full-time – 6 months, or Part-time – 12 months
  • Contact us on 1300 655 307 to register your interest
  • You will be contacted by the team with further information

Learning Options

Campbell Street Campus
This course can be undertaken on campus or some flexible options are available.

Launceston Campus
This course can be undertaken on campus or some flexible options are available

The qualification resources are available online, with learning support and teacher interaction provided.
Options for enrolment throughout the study year are offered to suit your flexibility requirements.

Assessment Process

Throughout all assessments, Occupational Health & Safety procedures must be followed. Assessment may include:

  • demonstration in a work or simulated work environment
  • open and closed book assessments
  • assignments
  • portfolios
  • case studies
  • workplace projects


For further details please refer to

Fees and Payments

For further details please refer to

Resources and Equipment

  • Students will need to have access to a computer with broadband access to complete this qualification.
  • A memory stick or some kind of portable memory device is highly recommended.
  • TasTAFE has computer labs which are open for students to access during normal business hours
  • A learning resource fee may apply

Preferred pathway

There are no entry requirements for this qualification.

Qualification Requirements

To attain BSB20115 Certificate II in Business, 12 units must be achieved consisting of 1 core unit, plus 11 elective units.
Note: Electives may vary between regions.


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