Gain the practical skills you need to succeed in a busy office setting.

This qualification is ideal if you are looking to develop broad, entry-level skills for working in a modern office environment, or want to prepare for study in a higher level qualification at Certificate IV level.

In this course, you’ll learn a range of practical skills designing, writing and producing simple business documents and digital text documents, as well as how to create electronic presentations and design and use spreadsheets.

You’ll learn how to deliver and monitor customer service, process customer complaints and recommend products and services, as well as organise personal work priorities and development activities.

You’ll also have the opportunity to apply your knowledge of WHS legislation in the workplace, administer financial accounts and maintain workplace records.

Successful completion of this qualification will prepare you to seek entry level employment across a wide range of administrative roles, or you may like to use this qualification as a pathway to further study. Related courses offered at TasTAFE include a range of other level IV Business qualifications and BSB40215 – Certificate IV in Business.

This course is also available as a Traineeship.

Interested in starting this course?

Contact us today to express your interest or make an enquiry.

Call 1300 655 307 Submit an enquiry

Career opportunities

  • Administration Assistant
  • Clerical Officer
  • Data Entry Operator
  • Human Resources Clerk
  • Invoicing Officer
  • Receptionist
  • Records Clerk

We’re here to help…

At TasTAFE, we understand that everyone's journey is different and sometimes you might need some extra support to achieve your study or career goals.

Whether you are at the very start of your training, returning to study after a long break, or looking to upskill in a specific area, we're here to help you to be successful in your chosen field of study, apprenticeship or traineeship.

Our student support services are available for all students, and aim to provide the support you need to make your learning experience just that little bit easier.

Find out more about what support is available

Career opportunities

  • Administration Assistant
  • Clerical Officer
  • Data Entry Operator
  • Human Resources Clerk
  • Invoicing Officer
  • Receptionist
  • Records Clerk