Get the skills and knowledge you need to satisfy Tasmanian legislative requirements and associated Codes of Practice to provide responsible gambling services to customers.

Gambling in Tasmania is regulated under the provisions of the Gaming Control Act 1993, and requires employees working in the gaming industry to hold an appropriate licence and, in some cases undertake prescribed training courses to satisfy the legislative requirements.

This short course is designed for people who are currently working*, or wish to work within a gaming venue providing responsible gambling services to customers.

In this course, you will focus on the skills you need to provide responsible gambling services, information and assistance to customers, and learn how to read and interpret complex information relating to problem gambling signage, information and brochures. You’ll also learn to read and interpret industry and regulatory codes of conduct, and regulatory and advisory information issued by local, state and territory gambling licensing authorities.

Throughout the course, you’ll also learn how to respond to problem gambling behaviour and deal courteously and discreetly with customers, how to identify potential problem gamblers and apply appropriate solutions within the scope of your responsibility, and when to seek assistance from appropriate colleagues. You’ll also learn how to use appropriate software to record gambling-related incidents and staff actions.

On successful completion of this short course, you will receive a Statement of Attainment for the units successfully completed.

*If you are currently working within a gaming venue, you might like to enrol in our online Responsible Gambling Services course. If you are not currently working within a gaming venue, you will need to enrol in an on-campus course.

Please note – if you wish to work in licensed venues in states other than Tasmania, you are advised to check with relevant State Licensing Authorities to confirm acceptance of this qualification issued from Tasmania.

Locations, dates & times

CampusDateAttendance/DurationStudy typeApply
North
Drysdale Launceston28 Apr 2021 -
28 Apr 2021
Short course

1 evening, Wednesday, 3:30pm to 9:30pm

Mixed LearningApply now
Drysdale Launceston23 Jun 2021 -
23 Jun 2021
Short course

1 evening, Wednesday, 3:30pm to 9:30pm

Mixed LearningApply now
Drysdale Launceston1 Sep 2021 -
1 Sep 2021
Short course

1 evening, Wednesday, 3:30pm to 9:30pm

Mixed LearningApply now
Drysdale Launceston27 Oct 2021 -
27 Oct 2021
Short course

1 evening, Wednesday, 3:30pm to 9:30pm

Mixed LearningApply now
Drysdale Launceston24 Nov 2021 -
24 Nov 2021
Short course

1 evening, Wednesday, 3:30pm to 9:30pm

Mixed LearningApply now
South
Drysdale Hobart20 Apr 2021 -
20 Apr 2021
Short course

Attendance required from 9.00am to 3.30pm Age requirement - 18 years and over

On-SiteApply now
Drysdale Hobart27 Apr 2021 -
27 Apr 2021
Short course

Attendance required from 3.00pm to 9.30pm Age requirement - 18 years and over

On-SiteApply now
Drysdale Hobart15 Jun 2021 -
15 Jun 2021
Short course

Attendance required from 9.00am to 3.30pm Age requirement - 18 years and over

On-SiteApply now
Drysdale Hobart22 Jun 2021 -
22 Jun 2021
Short course

Attendance required from 3.00pm to 9.30pm Age requirements - 18 years and over

On-SiteApply now
Drysdale Hobart17 Aug 2021 -
17 Aug 2021
Short course

Attendance required from 9.00am to 3.30pm Age requirement - 18 years and over

On-SiteApply now
Drysdale Hobart24 Aug 2021 -
24 Aug 2021
Short course

Attendance required from 3.00pm to 9.30pm Age requirements - 18 years and over

On-SiteApply now
Drysdale Hobart19 Oct 2021 -
19 Oct 2021
Short course

Attendance required from 9.00am to 3.30pm Age requirement - 18 years and over

On-SiteApply now
Drysdale Hobart26 Oct 2021 -
26 Oct 2021
Short course

Attendance required from 3.00pm to 9.30pm Age requirement - 18 years and over

On-SiteApply now
Drysdale Hobart30 Nov 2021 -
30 Nov 2021
Short course

Attendance required from 9.00am to 3.30pm Age requirement - 18 years and over

On-SiteApply now
Drysdale Hobart7 Dec 2021 -
7 Dec 2021
Short course

Attendance required from 3.00pm to 9.30pm Age requirement - 18 years and over

On-SiteApply now
North West
Devonport29 Apr 2021 -
29 Apr 2021
Short course

1 evening 3.30pm to 9.30 pm

On-SiteApply now
Devonport24 Jun 2021 -
24 Jun 2021
Short course

1 evening 3.30pm to 9.30 pm

On-SiteApply now
Devonport2 Sep 2021 -
2 Sep 2021
Short course

1 evening 3.30pm to 9.30 pm

On-SiteApply now
Devonport28 Oct 2021 -
28 Oct 2021
Short course

1 evening 3.30pm to 9.30pm

On-SiteApply now
Devonport25 Nov 2021 -
25 Nov 2021
Short course

1 evening 3.30pm to 9.30pm

On-SiteApply now
Online
Online1 Feb 2021 -
30 Nov 2021
Short course

This course is delivered online. You can only enrol in the online course if you are currently employed and working in the industry.

OnlineApply now

Career opportunities

  • Keno Operator
  • Gaming Machines Attendant
  • Croupier

We’re here to help…

At TasTAFE, we understand that everyone's journey is different and sometimes you might need some extra support to achieve your study or career goals.

Whether you are at the very start of your training, returning to study after a long break, or looking to upskill in a specific area, we're here to help you to be successful in your chosen field of study, apprenticeship or traineeship.

Our student support services are available for all students, and aim to provide the support you need to make your learning experience just that little bit easier.

Find out more about what support is available

Career opportunities

  • Keno Operator
  • Gaming Machines Attendant
  • Croupier